Warehouse Office Clerk – W.I.T. (Warehouse Inventory Team)

Summary/Objective
Maintain the daily delivery schedules and dispatch the drivers as delivery calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with billing information. Prepare invoices for processing. Process all incoming payments and coordinate product pick-ups at will-call.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Processes returned or refused product.
  2. Identifies and inspects all returned product.
  3. Determines whether to restock, replace, deny, or destroy product.
  4. Completes the determined course of action.
  5. Picks, packs, and prepares replacement product if required.
  6. Sends confirmations of all transactions to Sales and Purchasing Department.
  7. Manages system and physical inventory.
  8. Receives and restocks returned product in appropriate warehouses.
  9. Performs inventory adjustments and transfers records.
  10. Sends confirmations of all transactions to Sales and Purchasing Department.
  11. Conduct cycle counts; check for discrepancies for high ticketed items.
  12. Print shortfall list and stock checks. Make corrections as necessary.
  13. Verify cycle count for shrimp/lobster cage.
  14. Combine any dry or chill “damages” and palletize for pick up.
  15. Conduct and monitor proper inventory rotation “First In First Out (FIFO)”.
  16. Complete transfer tickets for deliveries to ensure proper arrival, storage and delivery of items.
  17. Complete invoicing paperwork to ensure proper arrival, storage, and delivery of items.
  18. Adjust inventory into damage warehouse; collect price from buyer; create/update damage warehouse list every 2 weeks
  19. Complete stock checks; correct inventory.
  20. Maintains customer relations.
  21. Acts as the primary contact for assigned customers.
  22. Provides customer service to customers and vendors via email and over the phone.
  23. Stays updated on product knowledge.
  24. Performs Service filing and administrative duties.
  25. Maintain a safe and secure working environment.
  26. Organize workflow to meet deadlines.
  27. Ability to work safely and follow all safety policies and procedures.
  28. Wear all required Personal Protective Equipment (PPE) to ensure a safe work environment.
  29. Clean and respond to any spills immediately.
  30. Follows all Sanitation Standard Operating Procedures (SSOP), Good Manufacturing Practices (GMP) and procedures that relate to sanitation, food safety and pest control.
  31. Sweep and clean to maintain required level of cleanliness.
  32. Perform other duties as assigned.

Competencies

  1. Organizational Skills
  2. Time Management
  3. Good Ethical Conduct
  4. High level of confidentiality.
  5. Competent keyboard skills to produce accurate and well-presented reports.]
  6. Medium proficiency in Microsoft Excel, Word, Outlook, PowerPoint and Internet Explorer.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work
This is a non-exempt (hourly) position.  Schedules may change based on operational needs.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner.  Work under minimal supervision, apply logic and reasoning to solve complex problems, use sound judgement and discretion in performing work duties. Requires excellent written and oral communications skills. Ability to listen, persuade, and influence skills in dealing with all levels of employees, clients and vendors.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear; however, this position requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. Must be able to lift up to 50 lbs. on a regular basis and up to 75 lbs. on occasion.

Safety Requirements

Ability to work safely and follow all safety policies and procedures. Must be able to maintain a safe environment and ensure compliance with all rules, procedures, and regulations for safety and operations.

Travel
No travel is expected for this position.

Required

TB clearance

Required Education and Experience
High school diploma or equivalent.

2 Years of clerical work (preferably in a warehouse setting)

Preferred Education and Experience
1. Knowledge of warehouse process.

2. Desire to learn and grow.

3. Must have attention to detail, excellent customer service, and front of the line support.

4. Ability to balance and prioritize multiple tasks.

Work Authorization/Security Clearance
Authorized to work in the United States.

AAP/EEO Statement
Equal Opportunity Employer

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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